Privacy Policy

Last Updated: February 2023

By providing your personal information (and/or that of an individual for whom you act as parent/legal guardian) to The Urban Orchestra, you are expressly consenting, on your own behalf and on behalf of such individual, to the collection, use and disclosure of your personal information in accordance with the terms and conditions in this Privacy Policy.

1. Personal information collected

Information You Provide to Us Directly

The Urban Orchestra (the “Company”, “we”, “us”, “our”) may collect certain personal information that you provide when you use our website, online social pages, or purchase tickets from us, such as when you (1) browse our website; (2) send questions or comments by email or otherwise to the Company; (3) fill in your information when purchasing an event ticket; (4) fill out surveys; (5) transit user content to us; (6) interact with our social media pages; (7) sign up for our newsletter or (8) otherwise communicate with us. The types of personal information that the Company might collect from you include, without limitation:

  • name (including parent/guardian name);
  • mailing address;
  • telephone numbers;
  • e-mail address;
  • order/purchase details;
  • credit card and other payment information;
  • purchase history and preferences;
  • website use preferences;
  • demographic information;
  • your music preferences; and
  • other contact or identifying information,
  • about you or an individual for whom you act as parent or legal guardian.

You are not required to provide us with such information, but certain features of the website may not be accessible or available, absent the provision of the requested information.

Information Automatically Collected

We also may receive and store certain information about you and your device(s) automatically when you access or use the website. This information may include:

  • Technical Information – We may collect technical information associated with your activity on the website and may include information related to your browser and operating system, IP address (the Internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer the website and the services provided through the website.
  • Usage Information – We may collect information to better understand customer traffic patterns usage of the website. This may include the webpage that you were visiting before accessing the website, the pages or features of the website that you browsed, to inform us which part of the website you visit and how much time you spend there. This information is used to analyze and improve the website and to provide our customers with a better user experience.
  • User Preferences – We collect information about your preferences to make your use of the website more productive through the use of cookies.

2. Use and disclosure of personal information

The Company may use or disclose your personal information to operate its website, to fulfill a purchase, to deliver purchased tickets to you, to process your payments for orders, to process returns or credits, to issue invoices, receipts or other confirmations to you, to delivery satisfactory customer services, to administer our website and social media pages, to contact you to respond to an inquiry or in connection with a ticket you have purchased, to send promotional communications, to contact you regarding policy changes, to enforce this Policy and our Terms and Conditions, to administer auctions, raffles, contests, and fundraising initiatives and deliver prizes that relate to such initiatives, to maintain security and regulatory requirements, and to engage in related activities. The Company may also use our personal information to maintain an internal customer database, which may only be accessed by our employees and affiliates as needed, and customers only section of our website.
Where applicable, you may opt out of having your personal information used or disclosed for a specific purpose at any time by emailing the Company’s Privacy Officer, at the contact details below.

The Company may send your personal information to our service providers, suppliers, our legal and financial representatives (collectively “Receivers”) who help us provide services to you and to help us complete the above-noted purposes/tasks. All such third parties are made aware of the confidential nature of your personal information. Your personal information will be shared with Receivers on a “need to know” basis only and we limit the information shared to what is needed for the specific task being performed or fulfilled. Your personal information may also be disclosed to government agencies as required by applicable law. The Company may also contact you through surveys to conduct research about your opinion on certain matters related to the Company. The Company does not rent, sell or lease its customer lists to third parties.

We may also share your information with third parties where required to protect and defend our legal rights, protect the safety and security of other users of the website, prevent fraud, and to comply with the applicable law.

In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction, including during the negotiation of an actual or contemplated transaction, but we only provide as much information as is needed for the purposes of the transaction.

3. Cookies, Beacons, and Other Technologies

We may use cookies, web beacons, pixels, session replays, screen captures, and other similar technologies to collect information and personalize your experience with the website.

Cookies are small web files that a website transfers to your device’s hard drive through your web browser that enables the website’s system to recognize your browser and remember certain information. We use certain first party-cookies to make the website function properly, improve the services provided through the website, recognize you when you return to the website and remember the information your previously provided, including items already in your CART, and to provide a secure browsing experience.

You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the website. For more information on cookies and how to disable cookies visit

Web beacons, also known as web bugs, pixel tags or clear GIFs, are small graphics with a unique identifier that may be included on the webpages to deliver or communicate with cookies, in order to track and measure the performance of the website and related services, monitor how many web visitors use the website, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email). We may also use (or our third-party suppliers may use) automated technologies together with personal information that we have collected about you to tailor and deliver ads and content to you when you are on the website.


The Company takes reasonable physical, technological and organizational precautions to prevent the loss, misuse, or modification of personal information under our control. For example:

  • Only Receivers and employees who need to know your personal information to perform a specific task (e.g. processing a payment) are granted access to that information.
  • The computers and servers where your personal information is stored are kept in a secure environment, are password-controlled with limited access, and have industry standard firewalls and anti-virus software installed.
  • When destroying paper copies of documents containing your personal information that is no longer needed, the Company ensures that such documents are shredded.
  • Laptops, USB keys, mobile phones and other electronic wireless devices used by our employees who need your personal information are password protected. The Company encourages such persons not to store personal information on such devices unless it is reasonably necessary for them to do so to perform a specific task.
  • The Company uses Receivers who maintain and protect your personal information in accordance with this Privacy Policy or their own policies that comply with applicable law.

The safety and security of your personal information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. Passwords registered with our website are encrypted to ensure protection against unauthorized access to your personal information.

Unfortunately, the transmission of personal information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website or over any public network. Any transmission of personal information is at your own risk. Without prejudice to any mandatory legal obligations to which we may be subject, we are not responsible for circumvention of any privacy settings or security measures on our website.

Retention and Storage

Please note that your personal information may be accessed, transferred, disclosed, stored and processed in Canada, the United States and any other country where the Company, its affiliates, its Receivers, and its agents are located or where their cloud computing infrastructures may be hosted.

The Company retains your personal information for only as long as needed to fulfill the purposes for which it was collected, or for as long as necessary to comply with applicable laws, whichever is longer. Personal information that is no longer required is destroyed, erased or anonymized. Your consent to the Company’ collection, use and disclosure of your personal information for such purposes remains valid after the termination of the Company’ relationship with you.

Third Party Links

The website may contain links to other website operated by third parties. Please note that this Privacy Policy applies only to the personal information that we collect or receive from third parties with your consent and we cannot be responsible for personal information that third parties may collect, disclose, store and use, including through their website. You should always read the privacy policy of each website you visit carefully.

In addition, when you provide information to us through a third-party website or platform, the information may also be collected by the third-party website and may be subject to their privacy policy.

Children under the Age of 13

Our website is not intended for children under 13 years. We do not knowingly collect personal information from children under 13 without parental consent. No one under age 13 may provide any personal information to or on our website.

If you are under 13, do not:

  • Use or provide any personal information on our website or on or through any of its features
  • Register on our website, make any purchases through our website
  • Use any of the interactive or public comment features of our website, or
  • Provide any personal information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that personal data. If you believe we might have any personal information from or about a child under 13, please contact our Privacy Officer at the information noted below.


The Company makes commercially reasonable efforts to keep your personal information complete, up-to-date and accurate. Should you wish to access, update, correct or delete your personal information, or express any concerns regarding our use of your personal information, please contact our Privacy Officer at the contact information set forth below. We ask that you provide us with the name, address and email address that you previously provided to us, a brief description of under what circumstances you provided your personal information to the Company, and the purpose of your request. If you are unsure as to whether the Company is holding any personal information that belongs to you, you may also contact our Privacy Officer for confirmation.

The Company will make reasonable efforts to respond to your request as soon as practicable, or in any event, in compliance with applicable laws. In order to protect your privacy and security, the Company will take steps to verify your identity before granting access or making any changes to the personal information that we maintain.


The Company may update this Privacy Policy from time to time for any reason whatsoever. We encourage you to periodically review this Privacy Policy in order to stay informed of how the Company is protecting your personal information. Each time this Privacy Policy is amended, the “Last Updated” date at the beginning of the Privacy Policy will be revised. If we make any material or substantive changes in this Privacy Policy, we will notify you by posting a clear and conspicuous notice of these changes on the website and in this Privacy Policy and sending you an email to the last email we have on file.

7. Contact – Privacy officer

Should you have any questions or comments regarding your personal information or this Privacy Policy, please contact our Privacy Officer:

Attention: Privacy Officer
Email: [email protected]